What is the Kube ESG Platform?
Kube ESG is a secure digital platform that enables Belgian small to medium sized enterprises (SMEs) to collect, structure, and share their sustainability data easily and produce sustainability reports. It supports SMEs in producing a clear, consistent ESG report that can be shared with banks or other partners involved in the initiative. The platform is built around the European VSME standard (Voluntary Sustainability Reporting Standard for SMEs), providing a recognized framework that helps businesses report in a credible and structured way, without unnecessary complexity.
What kind of support can I expect?
SME users can contact the Isabel Kube ESG Helpdesk for any questions or issues they may encounter. The helpdesk provides technical support not only for platform malfunctions, but also when certain features are unclear. This includes practical guidance on how to use the tool effectively.
For content-related questions, users are encouraged to first consult the built-in guidance and FAQ within the platform. The ESG questionnaire is designed to be as intuitive and self-explanatory as possible. If anything remains unclear, users are of course welcome to reach out to the helpdesk. Please note that the helpdesk does not provide ESG advice, but all user feedback is highly valued and will be used to further improve the platform and its support materials.
Where can I get technical support?
Email us at kubesupport@isabel.eu or use the contact form.
Should you prefer to contact our helpdesk by phone, our agents are available Monday to Friday, from 09:00 to 12:00 and from 13:00 to 17:00, at +32 (0)2 404 03 37.
