How do I get access to the Kube ESG Platform?
Go to https://kube.isabel.eu/ and log in using itsme. Please note that only your company’s legal representative can complete the initial registration on the Kube ESG Platform. Once this registration is completed, the legal representative can invite additional team members, such as sustainability officers or finance staff, within the organization to access the platform. This controlled access process helps safeguard your company’s ESG data and ensures that only authorized users can view or edit information.
Can I use the platform on mobile or tablet?
The Kube ESG Platform is primarily optimized for use on desktop or laptop computers. This setup ensures the most reliable and user-friendly experience, particularly in terms of navigation, data input, and full access to all available features. While some limited functionality is available on mobile devices and tablets, not all features may work as intended.
Please be aware that the Karomia environment, which opens when starting the ESG Survey after logging into the Kube ESG Platform, is not accessible on mobile devices. If a user attempts to access the platform via a mobile device, an informational message will be displayed, advising them to switch to a desktop or laptop computer to continue.
We are actively working to improve compatibility with a broader range of devices. Your feedback on mobile use is greatly appreciated and will directly inform future development priorities and platform enhancements.
Can I log in from multiple devices or locations?
Yes, you can log in from multiple devices and locations. This allows you to complete the ESG survey wherever it’s most convenient.
I don’t have itsme. What do I do now?
Access to the Kube ESG Platform is only possible via itsme. If you do not yet have an itsme account, we recommend creating one via www.itsme.be
Registration is quick and free, and you will need your Belgian eID and a smartphone to complete the process. If you need help setting up your itsme account, you can consult the step-by-step guide or contact the itsme support team for assistance.
My browser doesn’t seem to work with the Kube ESG platform. What should I do?
The ESG platform is optimized for use with modern browsers, such as Google Chrome, Microsoft Edge, Mozilla Firefox and Safari. If the platform isn’t working correctly (e.g. pages not loading, buttons not responding, or layout issues), please try the following:
- Switch to a supported browser if you're currently using an outdated or unsupported one.
- Clear your browser cache and refresh the page.
- Disable browser extensions that may interfere with page behavior.
- Try accessing the platform in an incognito/private window to rule out local settings or cookies.
If problems persist, please contact our support team and mention the browser and version you're using, along with a description (or screenshot) of the issue. This will help us assist you more effectively.
The invitation email may not be received due to technical issues, spam filters, or an incorrect email address.
As a legal representative, you can resend the invitation via the Kube ESG platform by following these steps:
- Go to the User Management section in the platform.
- Delete the existing invitation for the concerned colleague.
- Create a new invitation using the same, correctly spelled email address.
Make sure there are no typos or extra spaces in the email address. Also, ask the colleague to check their spam or junk email folder.
After resending the invitation, it should normally be delivered correctly.